Implementation Manager

Job description

Implementation Manager /Remote Competitive Compensation +Premium Medical, Dental & Vision Coverage Why You Should Choose Steno: At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country. Why Customer Success at Steno Is Different You'll crush this role if you have 5–7+ years in post-sales, onboarding, implementation, or product adoption within SaaS - ideally with exposure to legal-tech or law firm environments. You have a demonstrated track record of driving product adoption and usage metrics, and your success is measurable: you've moved customers from activation to deep, habitual usage, and you have the numbers to show for it. You're energized by building from scratch, know how to turn adoption data into action, and have experience working closely with product and technical teams; you can translate between customer needs and product capabilities fluently -...