UX Researcher (B2C)

Job description

Summary Press space or enter keys to toggle section visibility Location: United Kingdom: Job Family: Commercial: Job Type: Full Time: Posted Date: 28-Apr-2026 Ref #: 73380 As a UX Researcher, you will be joining a team of motivated specialists who are dedicated to creating seamless, customer-centric digital experiences that delight customers and compel them to transact with us across Virgin Media and O2. Reporting into the User Research Lead, we are seeking a customer-obsessed UX researcher to join our Digital team. In this role, you will help inform and inspire user experience design through mixed-methods research in a fast-paced environment. You will do this by generating and sharing insights from a range of sources including website/app surveys, moderated and unmoderated usability testing, moderated interviews / focus groups, competitor analysis, tree testing, card sorting etc… Ensuring action is taken from research you have undertaken. - Delivering in-house user research project (either face-to-face or remote) – including set up, recruitment, moderation, data collection, analysis and debrief. - Being an UX research expert, providing advice and guidance on the most appropriate t...