Customer Service Officer

Job description

What’s the role? As a Customer Service Officer , you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing! This is a part-time, branch-based role for 9 hours per week (hours negotiable but ideally 3 x 3 hour shifts), with the potential for more hours to cover leave . - Assist customers with banking transactions including cash deposits and withdrawals - Maintain accurate cash handling and ensure end-of-day balancing - Educate customers on digital platforms such as online banking and our award-winning mobile app - Identify opportunities to improve customers’ financial wellbeing...