Client Relationship Manager

Job description

The Client Relationship Manager is responsible for training all payroll clients on the orchestrateHR Payroll/HRMS/Benefit Admin system, answering client questions, and resolving any issues that arise, and assisting in processing client payroll and benefit enrollments. Your Impact: - Responsible for training all clients on BlueOcean portal, proprietary software of orchestrateHR - Responsible for training all clients on Benefit Admin, Consolidated Billing and Benefit enrollment features of BlueOcean. - Build relationships with client administrators. - Build and manage relationships with internal teammates, including Benefits Agents and Account Managers. - Act as point of contact for questions or urgent issues and escalate as appropriate. - Collaborate with internal orchestrateHR teams to address customers’ needs. - Constant training on system changes/upgrades, best practices for handling specific issues such as ACH reversals, New Hire Benefit enrollments and requests from clients for special handling. - Work closely with the payroll team in India. Successful Candidate Will Have: Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk manageme...