Collections Specialist with German

Job description

Job Description: Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment. Responsibilities may include the following depending upon job level: Effectively apply trained collection strategies; Build a close relationship with a portfolio of assigned customers (by phone and email); Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment; Identify, negotiate, implement payment solutions and overcome customer process inefficiencies; Document actions taken and determine future collection steps in a centralized system; Identify delays due to disputes;: Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer; Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction; Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;...