Enterprise Engagement Manager (f/m/d)*

Job description

YOUR MISSION: Join us in reimagining customer experience with Agentic AI. As an Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization and satisfaction of our enterprise customers. You will manage a portfolio of customers, guiding them through implementation, adoption, and ongoing value realization with a consultative and customer-first approach. This is your opportunity to work with forward-thinking organizations as they transform their customer experience through intelligent AI agents. IN THIS ROLE YOU WILL: - Build strong, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner. - Drive customer outcomes—build success plans, track KPIs, monitor progress, and translate results into business insights. - Oversee implementations—manage cross-functional teams and timelines to ensure smooth, on-time go-lives. - Proactively manage renewals and identify growth opportunities across accounts, including new use cases and departments. - Make value visible through strong communication and translating outcomes into impactful messages. WHAT YOU BRING TO THE TABLE: - 1–2 yea...