Case Manager

Job description

POSITION: Case Manager – DHS Experience- Virtual POSITION SUMMARY: The Case Manager scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely submission to customer. RESPONSIBILITIES: QUALIFICATIONS: - Conduct thorough first level review of cases; - Provide advice and guidance to investigators on investigative and formatting requirements; - Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads; - Maintain quality and production that meets customer contract and OMNIPLEX’S performance expectations. - Identify trends in error and communicate to Field Investigators. - Prioritize cases where noteworthy or derogatory information is developed; - Monitor pending cases, review and revise reports of investigation; - Check for quality and take necessary actions to complete case; - Notate Investigator Quality Performance remarks; - Schedule additional leads as discovered in investigation; - Must have experience reviewing DHS Cases; - Other duties as assigned. - U.S. Citizenship; - Minimum 18 years of age; - H.S. Diploma or equivalent; - Bachelor's Degree from four-year college...