Incident manager

Job description

Job role : Incident Manager Experience : 7+years: Job Role and Reponsibilities: - Demonstrate technical knowledge pertaining to two or more technology areas. - Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains. - Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. - Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution - Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment. - Understanding of foundational IT technical issues and relationships - Sensitivity and urgency in dealing with line of business outages. - Ability to influence and lead technical conversations with various infrastructure support groups. - Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills - Strong problem solving ski...