Customer Experience Specialist - Richmond

Job description

Description Faye is looking for a Customer Experience Specialist to join our fast-growing team in Richmond, Virginia as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space. We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you. Responsibilities: - Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity. - Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad. - Provide real-time support related to travel inquiries & emergency events. - Collect & monitor travel intelligence information. - Interact with travel & medical provi...