Customer and Commercial Insights Analyst
H&M Group · London, England, GB
Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthe...
Job description
Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. Job Description: The Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders. This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning. What you will do: Insight & Stakeholder Leadership - Proactively identify customer and commercial trends, risks, and opportunities. - Present concise, insight‑driven recommendations to senior leadership. - Translate complex analysis into clear stories and visualisations. - Frame insights across short‑, medium‑, and long‑term planning horizons. Customer & Commercial Analytics: - Deliver forward‑looking analysis using transactional data, CRM, digital...