IT Operations Support Specialist

Job description

The IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while mentoring junior associates and driving continuous improvement across services. This is a Hybrid role and based out of our office in Sunshine North. In this role, you will make an impact in the following ways: Incident Management – End-User Support - Provide end-user IT support across Cummins Manufacturing locations in the India region. - Create, troubleshoot, monitor, and resolve incidents through closure. - Diagnose and resolve hardware, software, compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS), and first-level network issues. - Deliver remote or onsite support and ensure user confirmation before incident closure. - Create and maintain SOPs and technical documentation for recurring issues. Service Request Management: - Deploy, configure, reassign, and surrender manufacturing devices as per approved requests. - Perform OS installation, compliance tool setup, and device configuration. - Coordinate backups, formatting, asset validation, and redeployment. Server & Infrastructure Support: - Sup...