IT Service Desk Analyst III

Job description

IT Service Desk Analyst III Looking to elevate your career? Join us! Work Location: Hybrid in Addison, TX Work Hours: Full-Time, 40 hours per week Department Highlights: - Ability to work collaboratively in multiple areas within the organization. - Opportunity to work with cutting edge technology. - Fast paced working environment that allows for new learning opportunities. Here is what you will need: - 5+ years of experience and/or a college degree in IT with the following skills: - ITIL training and experience - Background in incident and problem management - Supporting an environment that utilizes Windows 10/11, macOS and IOS - Supporting Microsoft Office End User experience - Intermediate knowledge of Group Policy, Active Directory Administration - Intermediate knowledge of workstation imaging systems (e.g., SCCM, KACE) - Advanced knowledge of hardware troubleshooting in a service desk environment - Experience troubleshooting branch network related issues. - Advanced knowledge of Windows Server Roles, Services and Features. - Advanced troubleshooting of enterprise level printing and faxing. - Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) - Ability t...