Director, UX Design

Job description

Location requirements:Remote based role. Open to candidates in BayArea, CA & NY About the Role: BigPanda is at an inflection point: we’ve built the market-leading AIOps event management platform and are now evolving into an Agentic IT Operations platform where AI doesn’t just surface insights — it detects, investigates, prevents, and resolves incidents autonomously. This shift fundamentally changes how enterprise software should be designed and raises new questions about trust in AI systems, shared control between humans and agents, and interfaces that evolve as AI learns. We’re looking for a Director, UX Design to define what AI-native UX means at BigPanda, starting as our first design hire and UX leader, setting the craft standards, experience architecture, and design philosophy for a multi-product platform used by enterprise IT teams worldwide, and then, as needed, building the team that will scale this vision. What you will do: - Define AI-native UX principles and interaction models for an agentic, AI platform - Lead the design process user-centered conceptual models and prototypes while collaborating closely with Engineering, PMs. - Own the end-to-end user experience across Bi...