Sr Specialist GBS Acct & Sales Ops (Italian Speaker)

Job description

Purpose & Overall Relevance for the Organization Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. Key Responsibilities: - Independently providing Account operations support to all assigned customers in specific market. - Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales. - Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: - Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc. - Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. - Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for...