Area Manager, Authorised Officers

Job description

. About this opportunity: Yarra Tram requires an Area Manager, Authorised Officers to lead a large team across two Authorised Officer depots, ensuring strong performance, consistency and accountability in delivery. Reporting to the Head of Authorised Officers this role will be: - Providing senior operational and people leadership across two Authorised Officer depots, ensuring strong performance, consistency and accountability in delivery. - Translating organisational strategy into high-performing, data-led operational outcomes that improve Customer Experience Index (CXI) and Passenger Experience Regime (PXR) results, fare compliance, safety and customer experience. - Driving continuous improvement in deployment, processes, training and capability, ensuring Authorised Officers are equipped, supported and deployed to deliver the best outcomes for passengers and the business. - Acting as a critical leadership interface between the Head of Authorised Officers and Authorised Officer Supervisors, setting clear expectations and standards for performance, behaviour and culture. About you: Ideally you will have - Tertiary qualifications in Business, Management or a related discipline and/or...