Front Desk Host

Job description

HOST/ESS: OVERVIEW: It is the responsibility of a host/ess to create a positive first impression and to make our guests feel welcomed, on the phone or in person. The host/ess controls the seating of guests in the dining room to assure quality of service and guest satisfaction, and to maximize sales opportunities. SPECIFIC RESPONSIBILITIES: a. Maintaining organization of front desk, preparing station chart and assignments,reservation sheets, and menus. b. Maintaining restaurant cleanliness—windows, foyer area, floors, and rest rooms. - Exemplifying hospitality standards, practicing “name magic”, handling requests and complaints with guest satisfaction as priority. - Adhering to standards of personal cleanliness and professional appearance. Displaying attentive posture and confident, cordial disposition. - Cooperating with management and co-workers, assisting others with duties if needed, communicating suggestions for improvement in a positive fashion, contributing to sales meetings. Exhibiting punctuality, dependability, and, if the need arises, willingness to work non-scheduled shifts. - Performing designated set-up and housekeeping duties in efficient, timely manner: - Using prope...