Senior End User Support Technician

Job description

Job Title: Senior End User Support Technician Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: Top Secret Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: As a Sr. End User Support Technician you’re responsible for providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. You will be responsible for delivering professional, high-quality service directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. Sr. EUS technicians support, test and troubleshoot a variety of technologies (desktops, laptops, tablets, video teleconferencing units, print devices, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment, some of which is in classified space. Responsibilities: Qualifications: Required: Desired: - Provides on-site technical support for hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. - Sche...