Client Care Representative - Level 3 Retail

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. Location: Onsite / Corporate Office South Building - Boston Heights, OH At Arhaus, our Retail Support Team is dedicated to delivering exceptional service to our clients. We provide comprehensive support to our retail stores and collaborate across various departments to ensure seamless service for both internal and external customers. We are looking for candidates who are: If you are passionate about customer service and thrive in a collaborative environment, we would love to hear from you! - Caring and compassionate - Enthusiastic and solutions-oriented - Committed to providing outstanding service to all our clients Essential Duties & Responsibilities: - Conduct outbound calls to resolve customer inquires - Manage voicemails - Case Management - Triage cases - Process retail and day of delivery cases - Communicates across Client Services team to identify and trouble shoot issues including responding...