Inside Sales Representative

Job description

The Inside Sales Representative will be responsible for introducing services to new and established clients. They will communicate with customers by telephone and/or email. The primary duty involves building a large sales funnel by finding, developing, quoting, and tracking qualified opportunities that will lead to a sale. MAJOR RESPONSIBILITIES/ACTIVITIES: - Have an understanding of Mistras’ OneSource Solution portfolio with a focus on NDT. - Generate and manage customer quotes and proposals, ensuring pricing accuracy and solution alignment with operational capabilities. - Ensure timely follow-up of quotes and opportunities with customers. - Drive customer satisfaction with the services being provided, with an eye toward future business opportunities. - Close coordination with Sales and Operations Management, as necessary. - Provide feedback on the market & competitive trends. - Update & maintain current customer information, quotes, and sales activities CRM on a daily & weekly basis. - Prepare all necessary reports in a timely & accurate manner, as requested by management. - Provide feedback on methods to improve qualified lead generation and quoting results. - Identify decision-...