Patient and Guest Services Representative I - Main Patient and Guest Services - Full Time - Days

Job description

Support the mission of The Christ Hospital Health Network to be the leading hospital in our region providing the finest experience in personalized healthcare. TCH Patient Representatives will connect with patients, families, and care teams to listen, advance, elevate, problem solve, partner, customize and personalize for a world class patient experience Develops, maintains, and cultivates relationships with patients, family members and guests by consistent rounding of patients on pilot units for world class experience. Demonstrates warm hospitality when communicating in person, over the phone, and via electronic means. Patient Representative interact with patients, families, and team members in a positive and supportive manner. Communicates with department manager and patient and guest services, keeping a pulse on patient experience daily, and reporting out at lease weekly. Collects and integrates encounter-level experience data to help inform evidence-based strategies, improve processes and help design interventions leading to better patient experiences. Maintains and develops collaborative relationships with team members on their unit and different stakeholders at TCHHN. Attend u...