Member Services Manager

Job description

Member Services Manager Tri-County Electric Cooperative (TCEC): Position Purpose: This position provides leadership and oversight of core member service functions including billing, member support, member records, and in-person member service operations. The role is responsible for ensuring work is performed accurately, efficiently, and in compliance with applicable bylaws, tariffs, policies, and procedures while delivering a consistent and professional member experience across all service channels. The Member Services Manager is accountable for aligning teams, processes, and outcomes with cooperative expectations, ensuring visibility, coordination, and consistency across functions that directly impact members. J ob Dimensions: - Internal Responsibility – Provides leadership and direction to billing specialists, member support specialists, the member records supervisor, and member service representatives. Ensures work is completed accurately, timely , and in alignment with cooperative standards. Maintains visibility into team activities and collaborates across departments to ensure alignment and avoid gaps in communication or execution. Regular presence across office locations is e...