Head of Customer

Job description

Head of Customer Department: PMO: Employment Type: Permanent - Full Time Location: Worsley: Compensation: £70,000 - £90,000 / year Description: Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. This is a new, senior role working across all contracts, helping operational teams understand how the work we deliver impacts customers and ensuring we consistently meet the standards expected by our clients and the communities we serve. You will own the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how customer outcomes are planned, managed and measured. The role is about bringing practical leadership to customer performance — supporting contracts to improve where needed, sharing best practice across the business and ensuring customer considerations are built into the way we deliver our work. Key Responsibilities: What you will be responsible for; Group Customer Strategy: - Develop and lead the Network Plus customer strategy across all contracts. - Set clear standards for customer experience and customer perfo...