Patient Services Representative Lead - Front Desk - Ft Lauderdale, FL

Job description

Position Summary: We are seeking a dedicated and detail-oriented Patient Services Representative II - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care. Essential Functions: To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations: - Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment. Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows. - Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries. - Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing. - Ensure the reception area and lobby are clean, organized, a...