OSC Facilities Support Engineer I-1

Job description

The Operations Service Center Facilities Support Engineer I (FSE) will be primarily responsible for all facilities’ major incident management, monitoring a dashboard for EMPS/BMS alarms, hands-off remote troubleshooting support, change control, procedural compliance and review, and assisting with facilities program and application data integrity. Other duties and responsibilities will be assigned by management as needed. The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work. The OSC staffs for business needs, therefore, your shift could change. RESPONSIBILITIES , other duties may be assigned. - Able to run, coordinate a Major Incident bridge, create an incident review report (IRR). - Answer phones to respond to facility requests. - Provide technical support to troubleshoot facility issue. - Respond to alarms and take appropriate action to correct the problem or escalate based on the Facilities Operations Service Center policy. - Able to correlate changes that are causing alarms. - Provide resolution or escalation for incidents as required by QTS Service Level Agreements. - Conduct basic troubleshooting and provide detailed notes...