Customer Service Representative

Job description

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Location: Hampshire, IL: Department: Sales Reports to: Customer Service Supervisor Position Summary: The Customer Service Representative acts as the primary contact for order fulfillment and account management activities, ensuring customers have a positive experience with every interaction. This role involves multitasking and the need to work cross-functionally with internal and external business partners. Requires a high level of engagement and performance that pushes the business forward Compensation & Benefits: - Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) - Competitive base salary with performance-based bonus opportunity - Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance - Generous paid time off, paid holidays, and parental le...