National Service Manager - Elk Grove Village, IL

Job description

Job DetailsJob Location: Headquarters - Elk Grove Village, IL 60007Salary Range: $135,000.00 - $150,000.00 Salary/yearNATIONAL SERVICE MANAGER Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries. Yamazen has an immediate opening for a National Service Manager to join our team. The National Service Manager (“NSM”) oversees the utilization, efficiency, development, and communication of Yamazen Inc.’s Service Technicians. The NSM is responsible for generating profit on a monthly and annual basis for the “Service” row of themfinancial statement. Key Responsibilities include, but are not limited to: National oversight across regions. Direct accountability for service revenue and profitability. Ownership of utilization, efficiency and service KPIs. Leadership of training systems and process standardization. Critical responsibility for aligning Sales and Service. Customer service and conflict resolution. Implementing and using AI to increase efficiency and en...