Customer Support Assistant

Job description

Welcome! Are you ready to join a dynamic team in Miami and build a rewarding career with us? ... Then look no further! Who Are We?: We are a fast-growing staffing and services company dedicated to delivering exceptional client experiences. We pride ourselves on a culture of collaboration, responsiveness, and continuous improvement. Our teams support a wide range of customers and clients, ensuring communication is clear, timely and professional. Job Overview: We are seeking a customer-focused Customer Support Assistant based in Miami, Florida. This role provides day-to-day support to customers and internal stakeholders by responding to inquiries, troubleshooting routine issues, and ensuring timely resolution. The ideal candidate is organised, communicative, and comfortable working in a busy, service-oriented environment. Key Responsibilities: Respond to inbound customer inquiries via phone, email and chat in a courteous and timely manner. Document customer interactions and maintain accurate records in the CRM and internal systems. Triage and escalate complex issues to appropriate teams (recruitment, operations, payroll) and follow through to resolution. Provide status updates to cus...