Customer Success Manager - DACH/Europe (m/f/d)

Job description

We are a fast-growing SaaS company with an international customer base serving in the fitness and leisure industry. Our mission is to deliver measurable value to our customers - from first implementation through to long-term, successful product adoption. As we scale our operations, we are looking for a dedicated Customer Success Manager for our DACH/Europe sub-team to maintain our high standards of service and retention. The Customer Success Manager (CSM) is responsible for owning a portfolio of customers within the DACH/Europe region, ensuring their successful adoption, retention, and growth with our products. You act as a trusted advisor, guiding customers through their journey, understanding their business objectives, and driving value realization. You will operate within a scalable, KPI-driven structure, utilizing defined processes to optimize customer interactions. Your position in our team: - Process & Journey Optimization: Support the creation, iteration, and improvement of our digital SMB customer journey to ensure a seamless experience at scale. - Scalable CS Operations: Contribute to the design and implementation of efficient Customer Success processes, playbooks, and aut...