Structural Engineer, Technical Support (Software)

Job description

Technical Support Engineer Reports to: COO Status: Full-Time, Exempt Location: West-Coast Position Overview: This position is a key member of the Technical Support team providing technical support to engineers for our full suite of RISA products. The Technical Support Engineer work in a collaborative way throughout our organization to deliver great customer experience, resolving customer issues. General Responsibilities: Qualifications: Compensation: The pay range for this position is $90K to $100K annual salary with an additional annual bonus. Benefits: #RISA - Give superior customer service in supporting all the RISA software - Work closely with customers via telephone, email, and conferencing gathering information to understand their needs and offering s olutions within RISA software suite - Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface - Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers - Frequently exercise discretion and independent judgment in resolving complex technical customer issues - Test the software...