STAS - Receptionist

Job description

Classification Title: STAS - Receptionist Job Description: Position Summary: The Student Assistant Receptionist serves as a key member of the Human Resources Welcome Center team, acting as the first point of contact for visitors, employees, and students. This role is responsible for delivering excellent customer service by managing front desk operations, responding to inquiries, and ensuring visitors are efficiently directed to the appropriate HR resources. Key Responsibilities: •Triage incoming calls and route them to the appropriate HR department or subject matter expert - Operate and manage a multi-line telephone system, providing accurate and timely responses to inquiries - Greet visitors in a professional and welcoming manner and assist with the check-in process, including issuing temporary parking passes - Provide clear instructions to visitors based on the purpose of their visit - Assist walk-in visitors without appointments by identifying their needs and connecting them with the appropriate HR office - Receive, sort, and distribute incoming mail daily to department leads and administrative contacts - Notify appropriate departments of incoming packages and coordinate pickup...