Sr. UCaaS, Support Engineer

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary: About the Role We are seeking a Senior UCaaS Support Engineer to serve as the Tier 3 escalation point for enterprise voice services supporting Comcast Business customers. This is a customer‑facing, hands‑on engineering role responsible for restoring critical voice services, resolving complex escalations, and influencing the ongoing evolution of our UCaaS environment. The role supports all UCaaS voice services, including desk phones and software‑based platforms, and partners closely with internal engineering teams to troubleshoot, research, and enhance enterprise‑scal...