Customer Service Account Supervisor

Job description

Pay: $26.50/HR The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management Responsible for supervising customer service agents as well as assisting airline passengers at the Airport requiring assistance other than transportation. Specific Duties / Essential Job Functions: (Other duties may be assigned.) Supervise daily operations (walk the floor, respond to questions and concerns) Monitor rest breaks and lunch breaks. Fill in as necessary. Monitor employee clock in/out. Manage lost and found boxes and pick up on required schedule. Manage attendance reports. Manage WFMs. Ensure communication during shift changes. Approve day trades. Approve leave requests. Participate in disciplinary actions. Act as liaison at the information booth in baggage claim. Stationed at various airport locations, including the main ticket lobby level to answer questions and provide information to passengers. Greet...