Senor Manager, Customer Success

Job description

The Opportunity We are looking for a Senior Manager of Customer Success to join our Customer Experience Orchestration team. In this role, you will supervise Customer Success Managers handling a portfolio of strategic enterprise customers. This leader will bring industry proficiency, keen commercial judgment, and enthusiasm for developing talent in a high-performance atmosphere. What You’ll Do: Lead and Cultivate a High-Performing Team - Manage, mentor, and develop a team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio. - Establish clear performance expectations aligned to retention, growth, and customer health metrics. - Foster a culture of accountability, collaboration, and continuous improvement. - Attract, recruit, develop, and retain top talent. Drive Customer and Business Outcomes: - Own team-level retention and expansion performance, ensuring strong renewal rates and growth across the portfolio. - Guide your team in building strategic account plans and executive engagement strategies for enterprise customers. - Coordinate customer health trends and risk mitigation strategies, ensuring proactive engagement and res...