Home Retention Representative I

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description: The Home Retention Representative will be dealing with Non-FHA and FHA mortgage loans that are 1-2 months delinquent. They will take incoming calls and make outgoing calls with a minimum requirement of 160 calls per day. - Maintain an auto queue of Non-FHA and FHA accounts that are 15-60 days delinquent; make outgoing calls and take incoming calls through a designated queue with a minimum requirement of 160 calls per day - Notate servicing system of all activity on each account - Update borrower information in the servicing system as applicable - Send letters and emails encouraging the borrower to contact PHFA - Monitor the collection voicemail box. Return voicemail calls to borrower in a timely manner - Work the NSF (non-sufficient funds) queue - Research designated websites for a current phone number or address for a borrower as needed - Maintain a neat and organized work area - Other duties as assigned by the Manager of Default Servicing - Excellent verbal and written communication skills, including ability to ef...