Analyst - IT Support

Job description

Company: Marsh Corporate Description: Analyst - IT Support (based in Warsaw) What is in it for you? - Work with colleagues across geographies in a global environment - Work from office 5 days a week - Emphasis on work/life balance - Flexible working hours - Attractive benefits package (including private health care, sports card, life insurance, savings plan, lunch card, language courses We will count on you to: - Offer support to colleagues through various channels (In-Person, Phone, Chat & Virtual). - Assist in the setup and configuration of laptops, including basic troubleshooting and maintenance of hardware and software. - Respond to incidents and requests, escalating issues as needed. - Communicate proactively with colleagues regarding their support requests. - Help reconfigure laptops and perform basic tune-up services as required. - Document all issues according to Standard Operating Procedures (SOP). - Raise escalations and unresolved issues to senior members of staff - Use the Incident Management system to log and track support activities. - Support proactive initiatives based on data from performance management systems. - Collaborate with other technical teams to address d...