Customer Service Manager

Job description

Role Overview Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Customer Service Manager with Grand River Cooperative located in Lansing, MI . This position will operate on a Monday-Friday 1st shift schedule, with a weekend day-shift every 3rd weekend. The Customer Service Manager will support our hospital clients within the healthcare laundry and linen services division. This role is ideal for someone who thrives in a fast‑paced service environment, enjoys building strong client partnerships, and can confidently oversee weekend plant operations to ensure seamless service delivery. What You'll Do: - Serve as the primary point of contact for customer concerns, service issues, and escalations. - Visit assigned hospital accounts regularly to maintain strong relationships and ensure service satisfaction. - Collaborate with hospital leadership and department managers to understand evolving needs and recommend service improvements. - Respond promptly and professionally to customer inquiries and concerns. - Communicate customer expectations clearly to internal teams and ensure alig...