Customer Success Coordinator

Job description

Who We Are Looking For We are seeking a Customer Success Coordinator to join our team in Paris on a full-time, CDI basis. This role is ideal for someone passionate about client relationships, delivering exceptional service, and driving customer satisfaction. You are proactive, detail-oriented, and thrive in a fast-paced, international environment. You enjoy working closely with clients, understanding their needs, and ensuring they get the most value from the solutions provided. What You Will Work On: - Act as the main point of contact for a portfolio of clients, ensuring a high level of engagement and satisfaction - Build and maintain strong, long-term relationships with customers - Support clients through onboarding, implementation, and ongoing product adoption - Provide proactive guidance and insights to help customers maximise the value of our solutions - Manage and resolve customer issues efficiently and professionally - Organise and lead regular check-ins, business reviews, and training sessions - Collect and analyse customer feedback, sharing actionable insights with internal teams - Stay up to date with industry trends and best practices to continuously enhance the customer...