IT Network Specialist

Job description

The Network Specialist II is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will perform hardware installations, client onboarding, hosted voice installs, service-based repair calls, and proactive maintenance both remotely and at client locations. QUALIFICATIONS: - Install and maintain new and/or existing equipment. - Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set. - Install and support basic network systems including workstations and servers. - Support archive and backup systems. - Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries, and timesheets. - Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool, and perform checklist of tasks to include updating documentation on SharePoint. - Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures, and upload to SharePoint....