IT Help Desk Technician I

Job description

Job DetailsJob Location: Thatcher Company Inc - Salt Lake City, UT 84104Position Type: Full TimeJob Shift: DayMake a meaningful difference: At Thatcher Chemical facilities across the nation, our manufacturing teams create the essential chemistries, processes, and solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision, dedication, and commitment to continuous improvement help transform raw materials and innovative science into real-world solutions. Your purpose-driven work plays a vital role in protecting public health, supporting communities, and shaping a safer, more sustainable future. Job Summary: IT Help Desk Technician I will provide first-level technical support to end users, ensuring timely resolution of basic IT issues. Education/Experience: High School diploma or equivalent with 0-2+ years - Respond to help desk tickets and phone inquiries. - Troubleshoot hardware and software issues. - Escalate complex problems to senior technicians. - Document solutions and update knowledge base.• Provide first-level technical support to end-users via phone, email,...