Wireless Services Support Analyst (Computer User Support Analyst 2)

Job description

Department Overview The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions to enable OHSU to effectively and securely manage information to accomplish its missions. The ITG Wireless Office provides a central point of contact to meet OHSU and HMC staff's immediate needs for mobile wireless communications (Spok Mobile, two-way radios, cell/smart phones, tablets and Vocera). This position provides customer support, diagnostic evaluations, technical support functions, operating instructions and hands on training for OHSU staff. The Incumbent will assist in the analysis and procurement of supported customer devices. Function/Duties of Position: User Support/Customer Service: - Provide customer support via e-mail, phone call, walk-in, or ticketing system to end users regarding their mobile devices. This includes provisioning/programming, inventory controls, database management, billing, and customer training. - Perform installation and upgrades of supported cell/smart phones, tablets, pagers and Vocera systems/devices. - Provide Tier 1 & Tier 2 support of Mobile Device Management MIS/Analytical/Technical: Contin...